Politique de remboursement

Here are the policies translated into English, ready for you to copy and paste into your Shopify store.

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1. Return and Refund Policy

Return and Exchange Policy

Our return and exchange policy was created to ensure your complete satisfaction, based on consumer protection laws.

1. Remorse or Cancellation (7 days) You have the right to cancel your purchase within 7 (seven) calendar days after receiving the product. For the return to be accepted, the product:

• Must be in its original packaging;

• Must show no signs of use or installation (especially for lighting fixtures and LED strips);

• Must include all manuals, parts, and accessories.

2. Defective Products If the product has a manufacturing defect, you have up to 90 (ninety) calendar days from receipt to request an exchange or repair. We will request photos or videos showing the defect to speed up the process.

3. How to Request a Return Contact us via email at [Your Contact Email] or WhatsApp at [Your Phone Number], providing your order number and the reason for the return. We will send you instructions and a return shipping label (the shipping cost for the first return is on us).

4. Refunds After we receive and inspect the returned product, the refund will be issued to the original payment method used for the purchase. Credit card payments may take 1 to 2 billing cycles for the credit to appear, depending on your card issuer.